Replacement Policy

Tervis tumblers are virtually indestructible. They won’t crack, melt, shatter, or chip. Don’t take it as a dare or anything, but if they do somehow break (despite following our care instructions), we won’t leave you hanging. We’ll replace it, guaranteed. If you need to replace your tumblers, follow these simple instructions.

Step 1: Print and fill out a replacement request form. (Adobe Acrobat Reader required to view PDF file. A free download is available at Adobe.com).

Step 2: Pack your tumbler(s) and replacement request form in a box or padded manilla envelope addressed to:
Tervis Tumbler Company
Attn: Returns
201 Triple Diamond Blvd
North Venice, FL 34275

Step 3: Allow approximately 4-6 weeks for your new tumblers to arrive.

*Accessories including lids, straws & handles are not guaranteed for life. Ice Buckets have a limited manufacturer's warranty.

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt.

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.

Please Note: Personalized tumblers & ice buckets are non-refundable.